Can you read our passwords?
No. Your vault is encrypted in your browser with a key that comes from your master password, using AES-256-GCM. Our server only ever stores the encrypted result. We cannot read it, and neither can anyone who gets hold of our database.
What happens if I forget my master password?
Nobody can recover it, including us. That is the price of a vault we cannot open. A workspace admin can reset your account, and your teammates then share each client's vault with you again.
Where is our data stored?
On our servers. Every workspace gets its own subdomain and its own separate database, so one agency's data never sits in a table next to another's. Passwords and 2FA secrets are stored only as ciphertext.
Can we pay with mobile money?
Yes. Payments go through Paystack, which takes cards and mobile money.
How does billing for people work?
Paid plans are priced per person. You are billed for the people on your team at each renewal, monthly or yearly. A year costs ten months, so two months are free.
Can we cancel any time?
Yes. If you cancel, your workspace drops to the free Starter plan. You keep access to your passwords; only the paid features switch off.
Is there a free trial?
Team and Agency start with a 14-day free trial, and you do not need a card to begin. Starter is free for up to 3 people and 5 clients, with no time limit.
What does the AI assistant cost?
Adams works out of the box on a built-in model hosted by NVIDIA, with a daily allowance per workspace, at no extra charge. If you would rather use your own, add an API key for Claude, GPT or Gemini and pay that provider directly, with no daily limit. Adams answers from your clients, meetings, pages and statuses, and never sees passwords.
Can we use our own domain?
On the Agency plan, yes: you can run your workspace on an address like vault.youragency.com. Every workspace also gets its own address, such as acme.strongroom.zyntlow.com.
Can we bring our passwords from another manager?
Yes. Import a CSV export from Chrome, 1Password, LastPass or Bitwarden. On Team and Agency you can also paste JSON or import in bulk.